This is the contact point for inquiries regarding the overseas use of Sanrio characters.
Please enter the requested information below.
* Before sending your inquiry, please view the overseas inquiries contact list.
Inquiry
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Please confirm the following
- Please adhere to the above format and refrain from sending unrelated inquiries.
- Please understand that Sanrio does not accept publicly offered proposals, plans or ideas regarding character, product or service development.
- Please allow us to attend to inquiries in turn during business hours. Business hours are weekdays from 9:30-17:00 (excluding public and year-end/new year holidays).
- Please understand that depending on the nature of the request it may take some time before we are able to reply, or we may not be able to reply at all.
- Please understand that Sanrio may refuse or reject proposals depending on the type of industry or business conditions etc.
- Depending on the nature of the inquiry, we may reply to you via telephone or post.
- Please refrain from reproducing or reprinting all or part of our reply to your inquiry.
- Replies to inquiries we receive will be sent from the below email domains.
[ @sanrio.co.jp ] or [ @sanrio-entertainment.co.jp ]
Please ensure that your email domain settings are such that email from [ @sanrio.co.jp ] and [ @sanrio-entertainment.co.jp ] will be accepted.
- Upon sending an inquiry to Sanrio, a ‘confirmation of receipt’ email will be sent to you at the email address specified above. If you do not receive this confirmation email, it means your original inquiry was not received by us. Below is a list of possible reasons for this. Please rectify any of the following issues if they apply to you, and then resend your inquiry.
- Your specified email address contains an error.
- The email reply was sorted into the junk mail folder.
- There are restrictions in place in your domain settings.
- The mailbox on your server is full.
Regarding the handling of personal information
- Personal information entered by you will be used for the purpose of responding to your inquiry.
- All personal information will be administered in strict accordance with Sanrio's privacy policy.
- Sanrio's privacy policy can be viewed here.